Why buy from us?
We are a friendly, family-run company and as such we offer an unrivalled level of customer service. We treat every customer as a valued person, not just a number, and if you ask us anything, you will receive a personal reply, from an actual human being!
You will never receive a generic answer to your question or issue and unlike just about any other company, we can often even respond to queries on evenings and weekends!
If you would like to see how our customers rate our service, please see our reviews page.
Buying from us means you are helping to support a UK-based small business. We have been established for many years now, serving thousands of customers, so you can trust us with your order.
We stock a wide range of high quality products, all made here in the UK. We also have personalised gifts, which are are made from scratch using precision machinery and professional staff.
We are an approved retailer of official licensed football club merchandise
We also have thousands of entertainment brand merchandise products from film, tv, music, video games and more.
How can I pay?
We can accept payments from a range of credit cards & debit cards and you can also pay using a Paypal account. We can also accept payment from Google Pay, Apple Pay and Shop Pay. Checkout is completed via a secure, encrypted connection. Your purchase is fully protected.
What does delivery cost and how long does it take?
Please see our delivery info page for full details of costs, timescales and options.
Can gifts be sent directly to the recipient?
Yes, no problem. We can send an order straight to the address of the person you are buying the gift for. Just include their details on the 'delivery address' section at the checkout page. We never include a receipt, invoice or price tag inside the parcel and all items are sent in plain, discreet packaging so the recipient will not see anything you don't want them to.
How do I contact you?
For the quickest response, please use the 'Contact Us' form.
You can also send us an email directly to: firstname.lastname@example.org
Where is my order and how do I track it?
This depends on the product ordered. Most of our products are sent using either Royal Mail's tracked service or a courier tracked service as standard. Once dispatched, you will be sent an email / text message with a link to the order status page, which will contain the tracking information. You can also find this at any time by using the link provided on your order confirmation.
Some items, such as greeting cards, are sent using Royal Mail's standard letter service and are not tracked. So if you haven't received your order a few days after dispatch, we recommend you contact your local sorting office to see if they are holding the item for you, and also check with your neighbours. Please note that we have to allow Royal Mail 10 working days to deliver before we can issue a replacement / refund.
If you choose our express delivery option, the items will be sent by Royal Mail / Courier express tracked service and you will be provided with a tracking number. These items are usually delivered within 2 working days after the order is dispatched, though in some rare cases it can take longer.
Please bear in mind that that we cannot guarantee any order will be delivered by a certain date. The delivery timescale shown on the checkout screen and order confirmation is based on the delivery service working at it's quickest speed, which doesn't always happen. Also, remember to allow for weekends and bank holidays. We have no control over the postal service and delays can sometimes occur.
What if I want to return an item or there is a problem?
In the rare event of a fault or damage, we can arrange a refund or exchange. See our returns policy page for more details. Please note that any personalised items cannot be returned or refunded, unless they are damaged or faulty. Therefore it is very important that you carefully check the personalisation text you enter when ordering a product, as it cannot be rectified afterwards. Also, please read the product description carefully to ensure it is exactly what you want and you are happy with the dimensions etc.
How do I cancel / amend an order?
Orders for standard non-personalised products can be cancelled any time up to the point where they are dispatched.
Important: Please note that once an order for a personalised item has been confirmed, it cannot be cancelled or amended (unless you tell us immediately after ordering). This is due to the fact that orders are often put into production very soon after we receive them - so the item we have then produced, with your unique customisation, cannot be re-sold to anyone else and we can't reverse the process. This is in line with the Consumer Contracts Regulations. Therefore, please ensure your personalisation is exactly as you want it and all names and messages are correct.
Are my details secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We will not share your details with unauthorised third-party sites.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption standards.
What products do we have?
We have something for every occasion and every person you may want a gift for. Our products include:- photo frames, keepsake boxes, jewellery, baby clothes, kids gifts, teddy bears, candles, ornaments, plates, cups, mugs, glasses, compact mirrors, photo albums, signs, keyrings, money boxes, bags, drinkware, chocolates & sweets, kitchenware, clocks, vases, cushions, pillow cases, aprons, towels, cufflinks, pocket watches, trinket boxes, pens, chopping boards, placemats, coasters, name signs, garden items, hip flasks, lighters ...and many more.
Many of our products can be customised with your message or names through being engraved, etched or printed on all kinds of materials such as wood, glass, fabric, metal and ceramic.